FAQ

• What are the shipping times for your products?

We take 1-2 business days to process your order and then approximately 6 to 15 business days to deliver it to you. Custom product orders may occasionally take an extra 2-3 days to design.

If your order does not arrive within the indicated time frame, please contact us directly at the following address: contactarvento@gmail.com

For any questions or concerns, do not hesitate to contact us at contactarvento@gmail.com. We are committed to providing you with the best possible service.

Thank you for your trust and ongoing support.

• Do you ship worldwide?

Yes, absolutely. We deliver globally.

• Where do we ship your product from?

Our offices are located in Brussels, Belgium. Our international warehouse, however, is located in China.

• Do you provide tracking information for the product?

Yes, you will receive it by email as soon as your order has been processed. For any questions on this, contact us at the following email address: contactarvento@gmail.com.

• Some items from my order are missing, what happens?

Our products are shipped separately according to your order. If, for example, it contains items from two different warehouses, there will consequently be two deliveries. The rest of your order will most likely arrive shortly.

• I received a damaged item. What can I do?

We are sorry to hear this. Simply send us an image of the damaged item in question to the email address: contactarvento@gmail.com and we will send you a similar replacement item as quickly as possible.

• Where are you located?

We are located in Brussels, Belgium.

• I still have not received my order. What is taking so long?

We apologize for the delay. Sometimes, international shipping can take longer than expected due to customs. However, you can track your order and see where it is at any time. If you still need help tracking your package or would like more information about it, please contact us by email at the following address: contactarvento@gmail.com.

• Do you have a refund policy?

We do our best to resolve any issues our customers may encounter with their online items. If you still wish to receive a refund on your order, we can certainly process the payment, provided the claim is made within 30 days following the order date and the products in question are not sold. For more information, please read more about our refund policy.